Got questions? Then we’ve got answers.

Frequent Asked Questions

What makes Strands By Nature different?

Strands By Nature is a UK-based natural haircare brand created by people who understand the unique needs of Afro and textured hair. Our formulas are powered by carefully chosen oils, herbs and plant-based ingredients - no fillers, no fluff - just effective, honest haircare with a focus on health, growth and moisture.

Are your products safe for sensitive skin/scalps?

Yes - we create our products with gentleness in mind, avoiding common irritants like parabens, silicones, mineral oils, synthetic dyes and heavy fragrance. If you have highly sensitive skin or a known condition, we recommend doing a patch test 24 hours before full use.

Are your products safe for children?

Our products are made with natural, non-toxic ingredients and are suitable for children over the age of 3. However, we always suggest checking the ingredient list and doing a patch test before use, especially on young children.

How do I use your products for best results?

Consistency is key. Each product page includes usage tips and recommended routines to help you build healthy hair habits. You can also follow us on Instagram for tutorials, wash day routines and real-time demos.

Are your products vegan and cruelty-free?

Yes - all Strands By Nature products are 100% vegan and cruelty-free. We do not test on animals or use any animal-derived ingredients.

How soon will I see results?

Every head of hair is different, but many of our customers report softer, more manageable hair after the first few uses. With consistent use, you may notice improvements in moisture, length retention and scalp health within 3–6 weeks.

What if I have a reaction?

Although our formulas are gentle, reactions can occur. Always do a patch test before full use. If you experience irritation, discontinue use immediately and consult a healthcare professional.

Where can I learn more about your ingredients?

Transparency matters to us. Every product includes a full list of ingredients along with a breakdown of their benefits - so you know exactly what you’re putting on your hair and why.

What’s the shelf life of your products?

For best results, we recommend using them within 12 months of opening. Store in a cool, dry place away from direct sunlight to keep your products fresh and effective.

I’m transitioning from relaxed to natural hair - where should I start?

Transitioning takes patience, but it’s so worth it. Start with gentle cleansing, deep conditioning, and regular moisture using the LOC or LCO method. Protective styles can help reduce breakage while your natural hair grows. Our products are designed to support you at every stage of your journey - and we share tips and routines on social media to keep you inspired along the way.
Download our ebook for further guidance and tips.

Do you ship internationally?

Currently, we ship within the UK only - but we’re working on expanding! Follow us on social media or subscribe to be the first to know when international shipping becomes available.

What’s your return policy?

We want you to love your Strands By Nature experience. If you're not satisfied, you can return unused products within 30 days for a refund or exchange.

How can I reach customer care?

Need help? We’re here for you. Email us at info@strandsbynature.com and we’ll aim to respond within 1–2 business days.